Terms of Service

Not One Problem, LLC

Effective Date: May 1, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service (the “Terms”) are a binding legal agreement between you (“User” or “you”) and Not One Problem, LLC (“we,” “us,” or “our”) governing your access to and use of the Not One Problem program, including our website, member dashboards, downloadable materials, and any related content (collectively, the “Service”). By creating an account, starting a free trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Important Health & Medical Disclaimer

This Service is an educational, self-help program only. It is not a substitute for professional medical, psychological, or psychiatric diagnosis, treatment, or advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical or mental health condition, and never disregard professional advice or delay seeking it because of something you accessed through the Service.

While Not One Problem, LLC was founded by a licensed clinical psychologist, your use of this Service does not establish a psychologist-client, therapist-patient, or any other fiduciary relationship with Not One Problem, LLC, the Clinic for Anxiety and Depression (ClinicAD), or its individual practitioners. Furthermore, because this platform is designed purely as an unmonitored educational tool, user submissions, including assessments and journal entries, are not reviewed or monitored by human personnel in real time. Therefore, use of this Service does not trigger any duty to warn, mandated reporting obligations, or crisis response protocols on our part. Entering information into the Service is not a way to request help, report a crisis, or reach a clinician.

The Service is NOT an emergency or crisis service. If you are experiencing a medical emergency or crisis, call 911 immediately or go to your nearest emergency room. If you are experiencing a mental health crisis, call or text the Suicide & Crisis Lifeline at 988.

No guarantees. Individual results vary. We make no representation or guarantee that the Service will produce any particular outcome, result, or improvement.

2. Eligibility

You must be at least 18 years of age and able to form a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. The Service is not directed to, and we do not knowingly permit its use by, anyone under 18.

3. Account Registration & Data Storage

To access certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your login credentials confidential. You are responsible for all activity under your account, and accounts may not be shared, sold, or transferred. We reserve the right—but are under no obligation—to permanently delete inactive accounts and associated data (including journal entries and assessments) following the cancellation or expiration of a subscription. Users should not rely on the Service as a permanent storage solution for their personal records.

4. Fees, Billing, and Auto-Renewal

Payments are processed by Stripe, our third-party payment processor; we do not store full payment card numbers ourselves. If you purchase a recurring subscription, it will automatically renew at the end of each billing cycle, and your payment method on file will be charged the then-current subscription fee, unless you cancel. You may cancel your subscription at any time to prevent future charges. To cancel, log in to your account, go to your Account page at notoneproblem.com/account/, open the Subscriptions tab, and select the option to cancel your subscription. Upon cancellation, you will retain access to the Service until the end of your currently paid billing period. We do not provide prorated refunds for mid-cycle cancellations. Stated fees do not include applicable taxes, which are your responsibility.

4.1 California Automatic Renewal Disclosures

If you are a California consumer, you will receive the automatic-renewal disclosures required by California law before you are charged, including the subscription price, billing frequency, and cancellation instructions, and you may cancel at any time as described above or by emailing [CONTACT EMAIL]. We will provide notice of any material change to the subscription terms before it takes effect.

5. 7-Day Free Trial & Refund Policy

We offer a 7-day free trial that provides limited access to the program’s contents, including your dashboard and selected course content. A valid, qualified credit card or other accepted payment method is required to start the trial. During this trial period, you can explore the Service to determine if it meets your needs. You may cancel at any time before day 8 to avoid being charged. If you do not cancel before the 7-day trial concludes, your payment method on file will be charged for the full annual subscription. Outside of this 7-day trial window, all sales are final and non-refundable, except where a refund is required by applicable law. Free trials may be limited to one per person or household, and we may modify or discontinue free-trial offers at any time.

6. Testimonials

Any testimonials or success stories presented on the Service or in our marketing represent individual experiences only. They are not guarantees, promises, or predictions of the results you will achieve.

7. Intellectual Property

All content provided within the Service, including videos, workbooks, exercises, assessments, graphics, and text (the “Content”), is owned by Not One Problem, LLC and is protected by copyright and trademark laws. Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Service and Content for your personal, non-commercial use only. All rights not expressly granted are reserved.

8. Prohibited Conduct & AI-Training Prohibition

You may not reproduce, distribute, sell, publicly display, modify, or create derivative works from our Content, or remove any proprietary notices. You may not use the Service for any unlawful purpose, attempt to gain unauthorized access to the Service or other users’ accounts, upload malicious code, or interfere with the Service’s operation or security features.

AI training strictly prohibited. You are strictly prohibited from using automated scripts, scrapers, spiders, crawlers, or similar data-gathering tools to access the Service, and from using, providing, or incorporating any Content, in whole or in part, to train, fine-tune, develop, improve, validate, or benchmark any artificial intelligence, machine learning, large language, generative, or similar model, system, dataset, or algorithm.

We expressly reserve all rights, including under Article 4 of EU Directive 2019/790 and any comparable law, to prohibit text and data mining of the Content. This reservation operates as an express opt-out of any use of the Content for AI or machine-learning training or development.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL ACHIEVE ANY PARTICULAR RESULT.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NOT ONE PROBLEM, LLC AND ITS OWNERS, MEMBERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict-of-law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Washoe County, Nevada, and you consent to their jurisdiction and venue.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms. You may stop using the Service and cancel your subscription at any time as described in Section 4. Sections that by their nature should survive termination (including Sections 7, 8, 9, 10, and 11) will survive.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new effective date or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Not One Problem, LLC

10631 Professional Circle, Ste. A
Reno, NV 89521

Email: [CONTACT EMAIL]